How to Open Account and Withdraw from BitForex

How do I Open a BitForex Account?

How to Open a BitForex Account [PC]

Open an Account in BitForex via Email

1. Firstly, you’ll need to head to the BitForex homepage and click [Register].

2. After you open the registration page, enter your [Email], and set up your password. Then, read and agree to the Terms of Service and click [Create account].

3. Enter [Verification code] sent to your Email.

4. Your account registration is finished once you’ve finished steps one through three. You can start trading using the BitForex platform.

Open an Account in BitForex via Phone Number

1. Go to BitForex and then click [Register] at the right corner of the top.

2. On the registration page, choose [Country code], enter your [Phone number], and create a password for your account. Then, read and agree to the Terms of Service and click [Create account].

3. Your phone number will receive a verification code from the system. Within 60 minutes, please enter the verification code.

4. Congratulations, you have successfully registered on BitForex.

How to Open a BitForex Account [Mobile]

Open an Account via BitForex App

1. Open the BitForex App [BitForex App Android] you downloaded and click on the icon in the top left corner.

2. Click [Login to BitForex].

3. Select [Register].

4. Enter the [Email] you’ll use for your account and [Password]. Then, tap [Send verification code]. 

5. Enter the 6-digit verification code sent to your Email.

6. For your account safety, please set the pattern password by drawing characters.

7. Your registration for an account is complete. Now you can log in to start trading!

Open an Account via Mobile Web

1. To register, select [Register] in the top right corner of the BitForex homepage.

2. Your account’s [email address], [password], click [Send]. Then, enter [Email verification code] sent to your email. And [Referral code (optional)] must be entered. Select [OK] 

3. Your account registration is complete. You may now sign in and begin trading!

Download BitForex App 

1. Open the App below on your phone by clicking BitForex.

2. Click on [Install] to complete the download.

2. Open the app you downloaded to register an account in BitForex App.

Frequently Asked Questions (FAQ)

Can I use my cell phone to sign up?

Yes. BitForex currently supports phone number or email sign-up.

Why can’t I receive an SMS?

The network congestion of the mobile phone may incur the problem, please try again in 10 minutes.

However, you can try to solve the problem by following the steps below: 

1. Please make sure the phone signal is working well. If not, please move to a place where you can receive a good signal on your phone;

2. Turn off the function of the blacklist or other ways to block SMS;

3. Switch your phone to Airplane Mode, reboot your phone, and then switch off Airplane Mode. 

If none of the provided solutions can solve your problem, please submit a ticket.

Why can’t I receive emails?

If you didn’t receive your email, you can try the following steps:

1. Check whether you can send and receive emails normally in your Email Client;

2. Please make sure your registered email address is correct;

3. Check whether the equipment for receiving emails and the network is functioning;

4. Try looking for your emails in Spam or other folders;

5. Set up the whitelist of addresses.

Withdraw on BitForex

Withdraw Crypto from BitForex

If you already own some cryptocurrency assets in your BitForex account, you could withdraw them to your own crypto wallet or an external platform.

1. Go to [Assets] - [Withdraw], Select a cryptocurrency that you want to withdraw. such as BTC (Bitcoin), and select the chain name (Blockchain Network)

Note: If you are holding some Bitcoins in your Spot account or Perpetual account, you need to transfer it from the associate account to your Wallet account first if you would like to withdraw it.


2. Click [Add frequently used address] to add your withdrawal address and save it in your BitForex address book.

1. Choose the Chain name (Blockchain Network).
2. Name your withdrawal address.
3. Fill in your withdrawal address. (Please re-check the address and make sure your withdrawal address is 100% correct, or you will lose your funds forever if you withdraw your coins to the wrong address.)
4. Click [Send] and fill in the 6-digit verification code to complete the Email verification.
5. Click [Confirm] to complete the GA/SMS authentication.

3. After the safety authentications, you’ve successfully added your withdrawal address to the address book and you can find it by clicking this area.

Note: To withdraw some cryptocurrencies such as XRP/XLM coin, the MEMO(TAG) is required to fill in for withdrawal.

For example,

1. you need to fill the MEMO when sending XRP coin to another BitForex account or to another exchange.
2. If you need to withdraw your XRP to your own crypto wallet(You are holding the seed phase), you can fill whatever you like in the MEMO(TAG).
3. Make sure to re-check if a MEMO is required or not. If a MEMO is required and you fail to provide it or provide the wrong MEMO, you may lose your funds. (some platforms and wallets refer to the MEMO as Tag or Payment ID.)

4. Enter the withdrawal amount and you will be able to see the corresponding transaction fee and the final amount you receive. Click [Submit] to proceed. 

5. Complete the GA/SMS authentication for your withdrawal.

You will be able to view the status of this withdrawal after the safety verification is completed.

Frequently Asked Questions (FAQ)

What if the digital assets do not show up in my wallet after withdrawal?

Blockchain asset transfer has 3 major steps: BitForex withdraw request – Block Confirmation – your settlement platform confirmation. After you submit the request, BitForex will generate TXID within 30-60 minutes. Then you can check the blockchain network using TXID. If the blockchain shows that the transaction is confirmed but you still have not received the digital asset, please contact the settlement platform. If TXID has not been generated in 60 minutes, please contact BitForex online service to help you.

What if I withdraw my assets to the wrong address?

Once you click "Confirm" on the withdraw request page, BitForex has entered the process of withdrawing your digital asset. Since it’s fully automated, no one can stop the process. Due to the anonymity of blockchain addresses, we are unable to get back your coins. We strongly suggest you check the withdrawal address to ensure its accuracy and avoid the loss of personal assets.

How long will it take for the assets to be credited?

After you submit the withdrawal request, we will review it as soon as possible. Usually, we will transfer your assets in 2 hours. But the specific arrival time will also be affected by the rules of the platform you are transferring to. Also, if the blockchain network is having congestion, the time of withdrawal will be prolonged.

How often will we handle the transactions?

Our staff members provide service for you 24-hour around. Usually, we will deal with your withdrawal request in two hours. Please wait patiently.